A: The NYC Commission on Human Rights has a brochure, "Reasonable Accommodation in Housing Is the Law", that describes the landlord's
legal responsibilities regarding a tenant's right to make reasonable changes to both the public and private areas to accommodate their
disability. If the landlord is denying you or a client permission to make modifications, GEM recommends that you give him/her a copy of
their brochure. To obtain a copy, contact the Commission on Human Rights at 212-306-7530.
After receiving the brochure, if the landlord still refuses permission, contact the Commission on Human Rights at 212-306-7450. If they
decide your situation has legal merit, they will contact the landlord and inform them of your legal rights. If the landlord is still not
willing to accommodate your requests, NYC Human Rights Commission will then refer the case to the Office of Administrative Trials and
Hearings, where it will be prosecuted before an administrative law judge. "At any time during the course of a proceeding, if
appropriate, a settlement agreement may be reached. After trial, the judge will issue a Report and Recommendation: if the judge
determines that the respondent engaged in unlawful discrimination, he or she will recommend appropriate remedies, which may include the
imposition of civil penalties of up to $100,000. A panel of commissioners will review the decision of the judge and will issue a
Decision and Order in the case. A Decision and Order can be appealed to the State Supreme Court." This information is directly from
NYC's Commission on Human Rights web page on "How to File a Compliant" at
http://www.ci.nyc.ny.us/html/cchr/home.html.