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Patients should be advised to inquire about the level of personal care assistance offered. For example, does the AL residence define "assistance with bathing" as having an aide present to supervise or does it mean hands-on help with washing? Again, the patient should request that the AL residence include the level of care provided in the contract, sometimes referred to as the "resident agreement".
Not all AL residences that accept Medicaid, however, will offer the services that can accommodate a patient's scheduled and unscheduled needs. For example, for a patient with Type II diabetes, would appropriate staff be available to give a diabetic patient an insulin injection at 2:00 am if required? Some state regulations do not allow staff to give injections or allow only specific types of injections (insulin as opposed to intramuscular). Can they offer a special diabetic menu or does the AL residence only provide a standard diet? Can the residence or an outside agency offer wound care if needed? Some states (e.g., Florida) allow an AL residence to manage routine dressings that do not require packing or irrigation.
Be sure that your patient discusses what medication services (e.g., ordering, administering, monitoring) are provided by the residence, whether they have a quality assurance program, and whether additional fees are involved. If referring a patient who may need emergency medications, the family should inquire whether the residence can handle this request. Patients should be advised to inquire if an AL residence has staff to provide full 24-hour service to address care needs, including medication assistance (as opposed to having only a concierge-type person on duty.)
In comparison, NHs accept and retain residents who are wheelchair users and need transfer assistance. In general, NHs provide care for a more impaired resident population; the average resident is dependent in 4 ADLs.10
Because the acuity needs of AL residents have increased over the past decade, organizations such as the Consumer Consortium of Assisted Living recommend that residences have a nurse on staff. State policy trends in assisted living appear to be moving toward the delivery of more health care services, which will necessitate more nursing staff involvement. Some physicians advocate for using Medicare Part B.
Additionally, as with nursing services, AL residences are not required to provide or arrange for medical services (e.g., physical therapy, podiatry, physician visits, or dental hygiene), but some do. The American Medical Directors Association calls for more physician oversight, stating that "many individuals moving into AL residences are cognitively impaired and/or have multiple illnesses that require some type of physician oversight and care-the type of care that is not currently required by most states."13
Patients and their families should clarify if AL staff (e.g., nurse or social worker) will be providing case management services, including calling for appointments, coordinating the medical visits, and informing the physician of changes in the resident's medical status. AL residences may not be sufficiently staffed to provide case management and the responsibilities may fall on the patients and their families.